Refunds & Cancellations

Effective July 31, 2026

Before your program begins

If you need to cancel before receiving program materials, platform access, an assessment, or your first coaching session, contact us promptly. Unless different terms were clearly disclosed before purchase, we will provide a refund to the original payment method, less any nonrefundable processing fees permitted by law.

After services begin

Because personalized programming and digital materials require advance work and are delivered immediately or over time, amounts attributable to completed assessments, delivered materials, completed sessions, and coaching already provided are nonrefundable to the extent permitted by law. Requests concerning undelivered services will be reviewed fairly based on the circumstances and applicable law.

Rescheduling online sessions

Please provide at least 24 hours’ notice when you need to reschedule. A session canceled with less than 24 hours’ notice, or missed without notice, may be counted as used. We understand emergencies happen and may make reasonable exceptions.

Coach cancellations

If the coach cancels a session, the session will be rescheduled or credited. If Peak Performance N Fitness cannot deliver a material portion of a purchased program, we will offer an appropriate replacement, credit, or refund for the undelivered portion.

How to request help

Email your name, purchase email, program, and a short explanation of the request. Approved refunds are sent to the original payment method; processing time depends on the payment provider and financial institution.

Consumer rights

This policy does not limit any cancellation, refund, or consumer rights that cannot be waived under applicable law.